Exchange, Return & Refund Policy

10-Day Free Exchange Policy

At Drokona, we prioritize customer satisfaction and offer a 10-day free exchange policy.

Eligibility for Exchange

• Timeframe: Exchange requests must be initiated within 10 days of delivery.
• Condition: Product must be unused, unwashed, and in original packaging; all tags, labels, and accessories must be intact.
• Proof of Purchase: Order confirmation or invoice is mandatory.

Exchange Process

1. Initiate exchange via email at drokonahomes@gmail.com.
2. Free pickup will be arranged by our team.
3. Product will be inspected upon receipt.
4. Upon approval, replacement will be dispatched within 7–10 business days.

If the product fails inspection, the exchange request will be declined and the product will be returned.

Return & Refund for Damaged or Defective Products Only

Refunds or returns are accepted only if the product is received damaged or defective.

Eligibility

• Timeframe: Request must be raised within 48 hours of delivery.
• Condition: Product must be unused and in original packaging.
• Proof: Clear photos or videos showing damage or defect are mandatory.

Refund / Replacement Process

1. Email drokonahomes@gmail.com with order details and evidence.
2. Our team will review and may arrange pickup if required.
3. Upon approval, refund will be processed to the original payment method within 7–10 business days, or a replacement will be shipped.

Important Notes

• No refunds are provided for reasons other than damage or defect.
• Custom-made products are not eligible for return, refund, or exchange.
• Custom-made products include mattresses manufactured as per customer-selected size, thickness, material, or specifications.
• Requests raised after 48 hours for damage/defect will not be entertained.

Contact

Drokona Home
76A/1K/2C, Phaphamau Bazar, Banaras Road, Prayagraj, Uttar Pradesh, 211013, India
Phone: +91 6392824889
WhatsApp: +91 8306268643
Email: drokonahomes@gmail.com