Exchange, Return and Refund Policy

10-Day Free Exchange Policy with 2-Day Refund Policy

At Drokona, we prioritize customer satisfaction and strive to ensure that every product you purchase meets your expectations. If you are not completely satisfied with your purchase, we offer a 7-day refund policy and a 10-day free exchange policy under the following terms and conditions:

10-Day Free Exchange Policy

At Drokona, we value your satisfaction and provide a 10-day free exchange policy. You can exchange your product for a replacement of the same product or a different product, completely free of cost.

Eligibility for Exchanges

  1. Timeframe: Exchange requests must be initiated within 10 days from the date of delivery.
  2. Condition of Products:
    • The product must be unused, unwashed, and in its original packaging.
    • All tags, labels, and accessories (if any) must be intact.
  3. Proof of Purchase: A valid proof of purchase (order confirmation, invoice, or receipt) is required for processing exchanges.

Exchange Process

  1. Initiate Request: Submit an exchange request through our website or email us at drokonahomes@gmail.com, including your order details and the reason for the exchange.
  2. Arrange for Pickup: We will arrange a free pickup of the product from your location.
  3. Inspection: Once the product is received, our team will inspect it to ensure it meets the eligibility criteria.
  4. Approval:
    • If the product passes inspection, the exchange will be processed, and the new product will be shipped within 7-10 business days.
    • If the product does not meet the eligibility criteria, the exchange request will be declined, and the product will be returned to you.

 

2-Day Return and Refund Policy

(For Damaged or Defective Products Only)

In the unlikely event that you receive a damaged or defective product, we offer a 2-day refund or return policy to address such issues promptly.

Eligibility for Refunds and Returns

  1. Timeframe: Refund or return requests must be initiated within 48 hours of product delivery.
  2. Condition of Products:
    • The product must remain in its original condition with all packaging, tags, labels, and accessories intact.
    • Requests are only applicable for products damaged or defective upon arrival.
  3. Proof of Purchase and Damage:
    • Provide a valid proof of purchase (order confirmation, invoice, or receipt).
    • Attach photos or videos clearly showing the damage or defect to support your request.

Refund and Return Process

  1. Initiate Request: Submit a refund or return request via email at drokonahomes@gmail.com, including your order details and supporting evidence of the damage or defect.
  2. Return the Product: Ship the product back to us at our return address.
  3. Inspection:
    • Our team will review your request and verify the issue based on the evidence provided.
    • If additional inspection is needed, we may arrange for the product to be picked up at no cost.
  4. Approval:
    • If approved, a refund will be issued to your original payment method within 7-10 business days, or a replacement product will be sent.
    • If the product does not meet the criteria for refund or return, the request will be declined, and the product will be returned to you.

Important Notes

  • Refunds are not applicable for any reasons other than damage or defects upon arrival.
  • Replacement or refund requests outside the 48-hour timeframe will not be entertained.

For assistance, contact us at drokonahomes@gmail.com.