Frequently Asked Questions

General

What makes Drokona products different?

Drokona focuses on cotton mattresses and home-furnishing products with an emphasis on comfort, breathable materials, practical construction and everyday use.

Where are Drokona products made?

Drokona products are made in India.

Do you offer customization?

Yes, custom mattress requests can be submitted through our Contact Us page. Please include your preferred size, thickness, material and other requirements.

How do I place an order?

Choose a product, select the available variant, add it to your cart, and proceed through checkout.

Mattresses

What types of mattresses do you offer?

Our current range includes cotton mattresses across different collections and constructions, including recycled-cotton and organic-cotton options where stated on the individual product or collection page.

How should I care for a cotton mattress?

• Use a mattress protector to help prevent stains.
• Rotate and air the mattress periodically to support even wear and freshness.
• Follow the care instructions supplied with your specific product.

Bedsheets, Blankets and Pillows

How should I care for bedding?

Follow the care instructions supplied with the individual product. Product-specific material and care information is provided on the relevant product page where available.

Shipping

What are your shipping options?

Our current shipping policy provides standard and express shipping options. Standard shipping is free above INR 1,000; other charges depend on the applicable shipping terms and checkout.

Where do you ship internationally?

Our current shipping policy lists the USA, UK and UAE for international shipping.

Returns and Exchanges

What is your return and exchange policy?

We offer a 10-day exchange policy for eligible products. Returns/refunds are limited to damaged or defective products under the conditions and timelines stated in our Exchange, Return & Refund Policy.

How do I request an exchange or refund?

Email drokonahomes@gmail.com with your order details and the relevant information or evidence requested in the policy.

Product Information

Are all products made from the same material?

No. Materials vary by product and collection. Please check the individual product page for the specific material and construction details.

Do products have a warranty?

Warranty terms, if applicable, are product-specific. Check the individual product information or contact us before purchasing if you need confirmation for a particular item.

Contact and Support

How can I contact Drokona?

Phone: +91 6392824889. WhatsApp: +91 8306268643. Email: drokonahomes@gmail.com. You can also use our Contact Us page.

Do you accept bulk or wholesale enquiries?

For bulk or wholesale enquiries, contact drokonahomes@gmail.com with your requirements.