FAQs
Frequently Asked Questions (FAQs)
General FAQs
1. What makes Drokona products unique?
At Drokona, we combine traditional craftsmanship with sustainable practices. Our products are made from natural, eco-friendly, and high-quality materials to ensure comfort, durability, and environmental responsibility.
2. Where are Drokona products made?
All our products are proudly made in India, hand-crafted with care to support local artisans and communities.
3. Do you offer customization options?
Yes, we can customize mattress sizes and bedding options to suit your specific requirements. Contact us at drokonahomes@gmail.com for more details. Or drop your inquiry in the Contact Us page
4. Are Drokona products eco-friendly?
Absolutely! Our products, especially the Recycled Cotton and Premium Organic Cotton ranges, are designed with sustainability in mind.
5. How do I place an order?
You can shop directly through our website. Simply add your preferred items to the cart, proceed to checkout, and complete the payment process. We offer an array of payment and shipping options for your ease!
Mattresses
6. What types of mattresses do you offer?
We offer three types of cotton mattresses:
- Ebony Cotton Mattress: Durable and budget-friendly, perfect for everyday use.
- Recycled Cotton Mattress: Made from high-quality recycled cotton for eco-conscious buyers.
- Premium Organic Cotton Mattress: Crafted from certified organic cotton for luxurious comfort and sustainability.
7. How do I choose the right mattress?
Consider your comfort preferences and needs:
- For budget-friendly durability, go with Ebony Cotton Mattress.
- For an eco-friendly option, choose the Recycled Cotton Mattress.
- For unmatched comfort and luxury, pick the Premium Organic Cotton Mattress.
8. How should I maintain my cotton mattress?
- Use a mattress protector to prevent stains.
- Flip and rotate the mattress every 3-6 months for even wear.
- Avoid placing heavy objects on the mattress to maintain its shape.
- Air the mattress periodically to keep it fresh.
9. Are your mattresses hypoallergenic?
Yes, all our mattresses are naturally hypoallergenic, making them suitable for sensitive skin and allergy-prone individuals.
10. Do your mattresses come with a warranty?
Yes, all our mattresses come with a 1-year limited warranty covering manufacturing defects.
Bedsheets and Blankets
11. What materials are your bedsheets made of?
Our bedsheets are made from premium-quality silk that is soft, breathable, and durable, ensuring a comfortable sleep.
12. Are the bedsheets machine washable?
Yes, all our bedsheets are machine washable. We recommend using a gentle cycle with cold water to maintain their texture and color.
13. What blankets do you offer?
We offer a range of cozy blankets in various sizes, made from natural cotton for year-round comfort.
14. How do I care for my blanket?
- Wash in cold water on a gentle cycle.
- Avoid using bleach or harsh detergents.
- Air dry or tumble dry on low heat.
Pillows
15. What types of pillows do you offer?
We offer cotton-filled pillows that provide excellent neck and back support while being soft and breathable.
16. Are your pillows customizable?
Yes, we can adjust the filling density to meet your comfort preferences. Contact us for customization.
17. How often should I replace my pillow?
It is recommended to replace your pillow every 1-2 years, depending on usage and care.
18. How do I clean my cotton pillow?
Spot clean with mild detergent and air dry. Avoid machine washing to retain the pillow’s shape.
Shipping and Returns
19. What are your shipping options?
We offer standard and expedited shipping across India and Internationally.
Free shipping in India is available on orders above ₹1,000.
20. What is your return policy?
- We offer a 10-day free exchange policy for all products.
- Refunds or returns are accepted only for damaged or defective products, which must be reported within 48 hours of delivery.
21. How do I initiate a return or exchange?
Contact us at drokonahomes@gmail.com with your order details, reason for return/exchange, and supporting photos if applicable.
Product Sustainability and Certifications
22. Are your products certified organic?
Yes, our Premium Organic Cotton mattresses and bedding items are made from certified organic cotton.
23. Do you use synthetic materials in your products?
No, all our products are free from synthetic materials and harsh chemicals.
Contact and Support
24. How can I contact Drokona for support?
You can reach us via email at drokonahomes@gmail.com or call our customer support line (number provided on the website).
25. Do you offer bulk or wholesale orders?
Yes, we accommodate bulk and wholesale orders. Please email us at drokonahomes@gmail.com for details and pricing. Or drop your inquiry on the Contact Us page