Refund policy

Exchange, Return & Refund Policy

10-Day Free Exchange Policy

At Drokona, we offer a 10-day free exchange policy.

Eligibility for Exchange
- Exchange requests must be initiated within 10 days of delivery.
- The product must be unused, unwashed, and in its original packaging with all tags, labels, and accessories intact.
- Order confirmation or invoice is mandatory as proof of purchase.

Exchange Process
1. Initiate the exchange by emailing drokonahomes@gmail.com.
2. Free pickup will be arranged by our team.
3. The product will be inspected upon receipt.
4. Upon approval, the replacement will be dispatched within 7–10 business days.

If the product fails inspection, the exchange request will be declined and the product will be returned.

Return & Refund for Damaged or Defective Products Only

Refunds or returns are accepted only if the product is received damaged or defective.

Eligibility
- The request must be raised within 48 hours of delivery.
- The product must be unused and in its original packaging.
- Clear photos or videos showing the damage or defect are mandatory.

Refund / Replacement Process
1. Email drokonahomes@gmail.com with your order details and evidence.
2. Our team will review and may arrange pickup if required.
3. Upon approval, a refund will be processed to the original payment method within 7–10 business days, or a replacement will be shipped.

Important Notes
- No refunds are provided for reasons other than damage or defect.
- Custom-made products are not eligible for return, refund, or exchange. This includes mattresses manufactured to customer-selected size, thickness, material, or specifications.
- Requests raised after 48 hours for damage or defect will not be entertained.

Contact

Drokona Home
76A/1K/2C, Phaphamau Bazar, Banaras Road, Prayagraj, Uttar Pradesh, 211013, India
Phone: +91 8306268643
Email: drokonahomes@gmail.com