Shipping Policy

At Drokona, we are committed to delivering your orders promptly and securely. This Shipping Policy outlines how we handle the shipment of our products and the terms associated with it.

1. Processing Time

  • All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.
  • If we experience a high volume of orders, processing times may be slightly delayed. Customers will be notified via email of any significant delays.

2. Shipping Methods and Timelines

We offer the following shipping options, based on your location and preferences:

  • Standard Shipping: Delivery within 5-7 business days.
  • Express Shipping: Delivery within 2-4 business days (additional charges apply).

Delivery timelines may vary depending on your location, courier service, and any unforeseen circumstances.

3. Shipping Charges

  • Standard Shipping: Free for orders above INR 1000.
  • Orders below the free shipping threshold will incur a flat rate of 250.
  • Express Shipping costs will be calculated at checkout based on the destination and weight of the package.

4. Tracking Your Order

Once your order is shipped, we will email you a tracking number and link to monitor your shipment’s status in real time.

5. Delivery Address

Please ensure the delivery address provided is accurate and complete. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

6. International Shipping

Currently, we ship within USA, UK and UAE. International shipping may be subject to additional duties, taxes, or customs charges, which are the responsibility of the customer.

7. Delays and Issues

While we strive for timely delivery, delays can occur due to unforeseen factors such as weather, customs, or courier service disruptions. If your order is delayed beyond the estimated timeline, please contact us at drokonahomes@gmail.com for assistance.

8. Damaged or Lost Packages

  • If your order arrives damaged, please report it to us within 48 hours of delivery with photos of the damage.
  • For lost packages, contact us, and we will coordinate with the courier service to resolve the issue.

9. Undeliverable Packages

If a package is returned to us as undeliverable (e.g., due to incorrect address or refusal to accept delivery), we will notify you. Reshipping charges may apply.

For any questions about our shipping policy or issues with your order, please contact us at drokonahomes@gmail.com or +91-6392824889

We appreciate your trust in Drokona and aim to deliver a seamless shopping experience!